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ALL SALES ARE FINAL !!! We DO NOT offer Refunds at this time

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Life In Rose Farm is not responsible for any external factor beyond our control:​

• Unusual or extreme weather conditions once bare root rose plant leaves our farm

• Broken or damaged canes during transit

• Improper care, planting, or neglect by the gardener: 

  • Planted during extreme weather

  • Planted in not enough sunlight

  • Planted in an area or a pot with poor drainage 

  • Over or under watering

  • Lack of diseases/pest prevention or management 

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THE ONLY EXCEPTIONS TO OUR REFUND POLICY:

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1. PLANT DEATH ON ARRIVAL​

• You may be eligible for a refund / exchange if your bare root arrives dead. Please inspect your order upon receipt and contact us within 3 days after receiving your bare roots so that we can evaluate the issue and make it right.

• Please take photo(s) of plant(s) plus label(s) and email us at support@LifeInRoseFarm.com showing proof of dead plant.​

   2. YOU RECEIVED THE WRONG BARE ROOT ROSE VARIETY

• Please take photo(s) of plant(s) plus label(s) and email us at Support@LifeInRoseFarm.com. If your claim is accepted, we’ll notify you via email as well as instructions on how and where to send your package. Item(s) sent back to us without email correspondence and acceptance will NOT be processed for REFUND / EXCHANGE

• Life In Rose Farm will re-imburse you for the cost of return shipping. Customers are responsible for shipping the bare root(s) back to us IN ITS ORIGINAL PACKAGING.

• Please note that returns will need to be sent to the following address:

  • 24272 Grand Pines Rd., Magnolia TX 77355

• You can always contact us for any return questions at support@LifeInRoseFarm.com​

• Once the returned package and or photos of the dead bare root(s) has been assessed, we will immediately inform you of our decision to refund / exchange.

• If approved, the bare root purchase cost will be returned to your original payment method ASAP (It may take up to 10 business days for funds to be available - pending your specific bank​

• Learn more about shipping, your order and other frequently asked questions

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