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Frequently Asked Questions

Last day to pre-order your bare root roses is Oct 15

Shipping

Q: Can I pick up at the farm? I live down the road.

We generally do not offer local pick up of bare root roses at this time.  It is only permitted for Wholesale customers.

Q: Where do you ship to?

A: Continental U.S. only (we currently do NOT shop to Hawaii / Alaska)

Q: When will my bare root(s) ship?

A: Shipping Dates:

Your bare root rose(s) will be shipped in 2024 based on your shipping address’ hardiness zone.

 

Hardiness Zones 3-5: Mid - Late April

Hardiness Zones 6-7: Mid – Late March

Hardiness Zones 8-10: Mid – Late February

 

*Shipping windows listed above are estimates only. Factors including weather, courier schedules may impact the exact delivery date.

Q: What courier will you use to ship the bare root roses?

A: We will ship all bare root roses via UPS ground. See shipping timeframe below.

Q: What are the shipping costs?

A:

For TEXAS residents, it’s $20 for the first 2 bare roots

For out of State residents, it’s $25 for the first 2 bare roots

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Each additional (3rd, 4th, 5th, etc.) bare root is $6 extra (max 25 bare roots). This applies to both TX and out of state residents.

 

Any order of more than 25 bare root roses will require a custom quote. 

Ordering more than 25 bare root roses? Contact Support@LifeInRoseFarm.com for a custom delivery charge.

Bare Root Info

Q: What are Grade 1 Own Root and Graded 1Grafted roses? 

A: Grade #1 are the top quality grade given to the bare root by the growers.  There are generally 3 grades given to each bare root and grade #1 is the best available for that growing season.

Grafted roses

Also known as budded roses, are roses that have a top stock variety and a bottom stock variety. The shoots, or the canes, that grow above the grafted joint or bud union are a different variety than the rootstock that grow below it.

Own-root roses

are grown from cuttings, rooted and grown on until of marketable size, and take considerably more time to produce, up to three years.

grafted or ownroot

Order & Refund

Q: Can the customers change or cancel the order?

A: Orders cannot be cancelled. Email us with any request for changes to your order at Support@LifeInRoseFarm.com

Q: Do you accept wholesale orders?

A: Yes! Please see our Wholesale page for businesses  (landscape designers, flower farms & more)

Q: What is your refund policy?

A: All sales are final. Refunds will be determined on a case by case basis. See our policy here.

 

Refunds:

We will notify you once we’ve received and inspected your return or photos of the dead bare root(s) to let you know if the refund was approved or not.

 

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Support@LifeInRoseFarm.com.

Dead or Mislabeled Plants

Q: What do I do if my bare roots seem dead or they're misabeled?

A: You may be eligible for the refund if your bare root arrives dead. Please inspect your order upon receipt and contact us within 7 days after receiving your bare roots so that we can

evaluate the issue and make it right.

 

Please take photo(s) of plant plus label and email us at Support@LifeInRoseFarm.com. See full policy here.

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